Refund Policy

You can request a full refund within 7 days of your first payment on a new subscription — Plus, Pro or Business, monthly or annual. No questions asked.

The window applies to the first payment only. Renewal charges are not covered by the 7-day window — cancel before the renewal date instead (see §2).

Email wavezhou6@gmail.com from the address on your Aurora account (for Business, the team owner's address) and we will initiate the refund within 3 business days. We find the subscription from your account; include the PayPal subscription ID if you have it to hand.

After the 7-day window, we do not issue refunds for the current period. Cancellation is always available — personal plans in Settings → Plan & usage, Business in Team → Billing, or directly in your PayPal account. You keep access through the end of the current period, and are not billed again.

Exceptions: prolonged outages, billing errors, or hardship cases will be handled individually. Email us and we will respond.

The 7-day refund covers the first payment of a new Business subscription, for the whole team. Only the team owner — the billing customer — can request it.

Renewals are not covered by the 7-day window.

Seat changes: when the owner changes the seat count (and approves the change in PayPal), the new seat total is billed from the next renewal. Nothing is prorated or charged mid-period, so there is no partial charge to refund — and removing members or seats mid-period does not create a refund either.

Only the owner can cancel, in Team → Billing (or in their PayPal account). Members keep Business access until the end of the current paid period, then continue on their own plans.

Enterprise agreements are billed by invoice under an order form. Refunds and cancellations follow that agreement.

Aurora prices in USD. PayPal converts your local currency at its rate and settles refunds in the same currency you paid in.

Refunds return the full charged amount. PayPal transaction fees paid on the original charge are not refundable by us — that is a PayPal policy we can't override.

If PayPal fails to collect a renewal payment, we retry per PayPal's default schedule. If all retries fail, the subscription is suspended and access ends when the current paid period expires. For Business, this applies to every member of the team.

You can re-subscribe at any time — personal plans from the /upgrade page, Business from Team — and historical usage and settings are preserved.

If you file a chargeback with PayPal or your card issuer before contacting us, we will lose the ability to process the refund on our end and your account may be flagged. Please email us first — we resolve billing issues much faster than a chargeback ever will.

Email: wavezhou6@gmail.com. Operator: Wuling Langyuan Information Technology Center (武陵区浪元信息技术中心), China.